Customer Service Representative
Wheeling, WV
Laura Mull State Farm Insurance Agency is currently hiring for a Customer Service Representative!
Do you enjoy working with people and making meaningful connections? Are you hoping to be part of a winning culture within a well-established family business who represents the leader in the auto and home insurance industry? We are looking for an outgoing, warm, upbeat team member who answered yes! If you have the ability to connect with customers quickly in an authentic and genuine way, we would love to hear from you!
Responsibilities:
- Provide prompt, accurate and friendly customer service to current clients
- Greet and assist incoming customers in our store-front location
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Collaborate with other team members to ensure customer satisfaction and work together to attain sales goals both individually and as a team
- Utilize CRM software to track sales activities, manage leads and generate reports
Requirements:
- Must be willing to obtain Property and Casualty License, as well as Life and Health License within 1-2 months after first day of employment (all costs associated paid by Agent)
- 1-2 years minimum in a customer service role
- High school diploma or equivalent
- Excellent communication skills – written, verbal and listening
- Take pride in completing work both accurately and timely
- Ability to multi-task, prioritize, and manage time effectively
- Preference to work in a team environment
Benefits:
- Competitive salary with opportunities for commissions and bonuses
- Monthly stipend towards medical insurance premiums
- 12 Company-Paid Holidays and 10 PTO days
- 401K/Profit Sharing
- Opportunities for career advancement and professional development