PRIMARY FUNCTION

Performs all Customer Service functions for the Museums of Oglebay Institute, serving the public in a courteous, pleasant, efficient, and knowledgeable manner.  Requires basic computer literacy, initiative, good judgment, and knowledge of Museum practices, policy, and organization.

QUALIFICATIONS

High School Diploma or GED required.

2-5 years' experience in customer service, in a customer-facing role.

Ability to multi-task and pay close attention to detail.

Must be organized, dependable, and responsive to customer needs.

TYPICAL DUTIES

Prepares the Museum for opening and closing (i.e., setting up cash register for beginning of day, balancing cash drawer at close of day, turning on lights, etc.)

Serves as greeter for visitors to the Museums and collects admission fees, including classes and programs.

Processes reservations for Museums events and tours as well as membership contributions for Oglebay Institute.

Maintains an accurate record of daily attendance/participation figures and tabulates daily, weekly, and monthly.

Maintains an accurate daily record of monies received at the reception desk.

Receives and directs incoming calls.  Takes messages as needed.

Informs the assistant director of Museums, or the museum’s curator, of any problems he/she observes related to the museums’ structures or collections such as leaks, damage, etc.

Keeps self-apprised of event calendars provided for the departments of Oglebay Institute and Oglebay Park.

Serves as information resource for all Oglebay Institute programs.

Adheres to all organizational policies, procedures, and guidelines.

On occasion, other duties may be required to meet the needs of the organization.

Please provide a basic cover letter and resume to be considered.

Oglebay Institute is an Equal Opportunity Employer